CMS F-tag

F728: Nursing & physician services

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training. Cited 249 times at 230 nursing homes in the last three inspection cycles.

#130 of 242 tags2% caused harm34 statesLatest survey Dec 10, 2025

How F728 shows up in inspections

F-TAGF728#130 of 242 tagsRarely cited

How serious it usually is

  • Immediate jeopardyJ · L2%5
  • Actual harmG–I0%0
  • No actual harmD · E · F96.8%241
  • Minimal harmC1.2%3

2% of F728 citations involved actual harm or immediate jeopardy. Nationally, about 5% of all citations do.

By the numbers

  • 249Citations
  • 230Facilities cited2% of rated nursing homes

Citations by survey year

  • 20195
  • 20202
  • 20213
  • 202217
  • 202375
  • 202491
  • 202556

Partial years reflect the rolling three-cycle window, not a change in enforcement.

Where F728 is cited most

Survey agencies differ in what they emphasize, so compare a facility with its own state. Shares are the portion of each state’s rated nursing homes with at least one F728 citation.

States by share of facilities cited

  • Missouri17% of homes96 citations · 80 of 479 facilities
  • New Jersey6% of homes20 citations · 20 of 344 facilities
  • Indiana3% of homes14 citations · 13 of 504 facilities
  • Texas1% of homes14 citations · 14 of 1,167 facilities
  • California1% of homes12 citations · 11 of 1,154 facilities
  • Utah9% of homes9 citations · 9 of 96 facilities
  • Ohio1% of homes8 citations · 7 of 911 facilities
  • Maryland3% of homes7 citations · 7 of 219 facilities
  • Washington3% of homes6 citations · 6 of 192 facilities
  • New Mexico9% of homes6 citations · 6 of 67 facilities

Top 10 of 34 states. Every state page lists its most-cited tags.

Facilities cited most often

  1. Lawson Manor & RehabLawson, MO · Report card4 F728No harm
  2. Appleton City ManorAppleton City, MO · Report card3 F728No harm
  3. Bentleys Extended CareOverland, MO · Report card2 F728No harm
  4. Eastview Manor Care CenterTrenton, MO · Report card2 F728No harm
  5. Hill Crest ManorHamilton, MO · Report card2 F728No harm
  6. Hillside Health Care CenterSaint Louis, MO · Report card2 F728No harm
  7. Intercommunity Care CenterLong Beach, CA · Report card2 F728No harm
  8. Knox County Nursing Home DistrictEdina, MO · Report card2 F728No harm
  9. Laverna Manor Health & RehabilitationSavannah, MO · Report card2 F728No harm
  10. Lewis County Nursing Home DistrictCanton, MO · Report card2 F728No harm
  11. Ozark Rehabilitation & Health Care CenterOsage Beach, MO · Report card2 F728No harm
  12. South Hampton PlaceColumbia, MO · Report card2 F728No harm
  13. St Johns PlaceSaint Louis, MO · Report card2 F728No harm
  14. Steubenville Country Club ManorSteubenville, OH · Report card2 F728No harm
  15. Transcendent Healthcare of Boonville - NorthBoonville, IN · Report card2 F728No harm

What to ask a facility about a F728 citation

  1. What exactly did the surveyor find, and on what date? The report card shows the date and the severity letter.
  2. What was the plan of correction, and was it accepted by the state on the first submission?
  3. Has the same tag been cited in more than one cycle? Repeat citations matter more than a single one.
  4. If the letter was G or higher: what happened to the resident, and what changed in staffing or process?

Source: CMS Provider Data Catalog, Nursing Home Health Citations, current three inspection cycles, most recent survey Dec 10, 2025. Counts are citations unless labeled facilities.

Frequently asked questions

What is F728 in a nursing home inspection?
F728 is the CMS F-tag for the requirement "Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training." (Nursing & physician services). Surveyors cite it when a facility is found out of compliance with that regulation during a standard survey or complaint investigation.
How common is F728?
F728 was cited 249 times at 230 facilities (2% of rated nursing homes) in the last three inspection cycles, ranking #130 of 242 tags. 5 of those citations involved actual harm or immediate jeopardy.
Does a F728 citation mean the facility is unsafe?
Not on its own. Read the scope and severity letter: D through F means no actual harm was found, G through I means a resident was harmed, and J through L means immediate jeopardy. Ask the facility what was cited, what was corrected, and when.

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