Map showing the location of WILLOWBROOKE CT SKILLED CARE CTR WESTMINSTER VLG in SPANISH FORT, Alabama
500 SPANISH FORT BLVD, SPANISH FORT, AL, 36527

Overall Score

CMS Five-Star Quality Rating
5/5Much above averageCMS Five-Star overall rating
  1. Much below average
  2. Below average
  3. Average
  4. Above average
  5. Much above average

Where it ranks

  • AlabamaAbove 82% of peers223 rated homes · average 3.0★
  • Baldwin CountyTop 1%7 rated homes · average 2.7★
  • United StatesAbove 80% of peers14,574 rated homes · average 3.0★

How the rating is built

  • Health inspectionsStarting point3★+0.1 vs AL avg
  • StaffingCan add or remove a star5★+1.5 vs AL avg
  • Quality measuresCan add or remove a star5★+1.8 vs AL avg

CMS starts from the health inspection stars, then adds or subtracts a star for staffing and for quality measures. Stars are assigned relative to other facilities in the same state.

  • Standard inspection overdueThe most recent standard health inspection is older than CMS expects, so the health inspection rating may not reflect current conditions.

Ratings & measures

Tap a row to see what it means
Health inspection ratingCMS stars from the last three on-site inspection cycles3★Above only 41% of peersAL avg2.9★U.S. avg2.8★
What is health inspection rating?

Stars assigned from the last three standard surveys and every complaint investigation in that window, weighted toward the most recent and the most serious findings. CMS assigns these stars relative to other facilities in the same state.

Why it matters

It carries the most weight in the overall rating and is the only domain based on what trained inspectors saw on site rather than what the facility reported.

Staffing ratingCMS stars from payroll-reported hours and turnover5★Above 87% of peersAL avg3.5★U.S. avg2.9★
What is staffing rating?

Nurse and aide hours per resident day from payroll records CMS collects every quarter, adjusted for how much care residents need, plus staff turnover and weekend coverage.

Why it matters

More hours and lower turnover are the strongest predictors of fewer falls, pressure sores, and avoidable hospital stays.

Quality measures ratingCMS stars from clinical outcomes and resident assessments5★Above 84% of peersAL avg3.2★U.S. avg3.6★
What is quality measures rating?

Clinical outcomes from resident assessments and Medicare claims: falls with injury, pressure ulcers, hospitalizations, antipsychotic use, and more, for both short-stay and long-stay residents.

Why it matters

It shows whether care is working, but part of it comes from the facility’s own assessments, so read it alongside the inspection results.

Total nurse hoursPer resident per day, all nursing staff4.80hrsTop 5%AL avg3.91Benchmark4.10
What is total nurse hours?

All licensed nurse and aide hours worked, divided by the number of residents, on an average day. Reported from payroll, not self-reported.

Why it matters

Federal research links 4.1 hours a day to fewer avoidable harms. Below about 3 hours, residents wait longer for help with basics like toileting and repositioning.

RN hoursPer resident per day, registered nurses only1.39hrsTop 1%AL avg0.64Benchmark0.75
What is rn hours?

Registered nurse hours only. RNs assess residents, manage medications, and catch changes in condition; LPNs and aides deliver most hands-on care.

Why it matters

RN coverage is the staffing measure most tied to fewer hospital transfers and infections, and it is where thinly staffed facilities cut first.

Nursing staff turnoverShare of nursing staff who left within a year · lower is betterNo dataAL avg49%RN turnover
What is nursing staff turnover?

The share of nursing staff who left within the past year, from the same payroll data.

Why it matters

High turnover means residents are cared for by people who do not know them, and it is one of the strongest predictors of inspection problems.

Fines in the last three yearsCivil money penalties imposed by CMS · lower is better$0Above only 20% of peersAL avg$14,625Fines · denials0 · 0
What is fines in the last three years?

Civil money penalties CMS imposed after serious or uncorrected deficiencies, and denials of Medicare payment for new admissions.

Why it matters

Penalties follow the worst inspection findings. A recent fine is the clearest sign that inspectors found real harm.

Inspection history

Last three inspection cycles
10citations
3inspection dates
0actual harm (G–I)
0immediate jeopardy (J–L)
Apr 8, 2021most recent

Citations by monthMar 2018 – Apr 2021

  • No actual harm (D–F)
  • Actual harm (G–I)
  • Immediate jeopardy (J–L)
  • $Fine or payment denial

Click a month or a year to filter the findings below. Arrow keys move between months; Esc clears.

Apr 8, 20211 citationCycle 1worst F · no actual harm
  1. F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Nutrition and DietaryF · widespreadCorrected May 13, 2021
Feb 14, 20191 citationCycle 2worst F · no actual harm
  1. F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Nutrition and DietaryF · widespreadCorrected Mar 15, 2019
Mar 1, 20188 citationsCycle 3worst F · no actual harm
  1. F609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.Freedom from Abuse, Neglect, and ExploitationE · patternCorrected Apr 4, 2018
  2. F732Post nurse staffing information every day.Nursing and Physician ServicesC · widespreadCorrected Apr 4, 2018
  3. F812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Nutrition and DietaryF · widespreadCorrected Apr 4, 2018
  4. F835Administer the facility in a manner that enables it to use its resources effectively and efficiently.AdministrationE · patternCorrected Apr 4, 2018
  5. F837Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.AdministrationE · patternCorrected Apr 4, 2018
  6. F842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.Resident Assessment and Care PlanningD · isolatedCorrected Apr 4, 2018
  7. F865Have a plan that describes the process for conducting QAPI and QAA activities.AdministrationE · patternCorrected Apr 4, 2018
  8. F607Develop and implement policies and procedures to prevent abuse, neglect, and theft.Freedom from Abuse, Neglect, and ExploitationE · patternCorrected Apr 4, 2018

Staffing

From quarterly payroll reports

Hours per resident per day

  • All nursing staffRNs, LPNs and aides combined4.80hrsTop 5%+0.89 vs AL avg
  • Registered nursesRN hours only1.39hrsTop 1%+0.75 vs AL avg
  • Licensed practical nursesLPN hours0.63hrs
  • Nurse aidesCNA hours2.78hrs
  • Weekend nursingAll staff on Saturdays and Sundays4.33hrs
  • Alabama average
  • Research benchmark (4.10 total, 0.75 RN)

Turnover & capacity

  • Nursing staff turnoverShare who left within a year · lower is betterAL avg 49%
  • RN turnoverRegistered nurses onlyNot ranked by CMS
  • Administrators who leftIn the past year
  • Occupancy60 certified beds · ~7 residents a day11%Lowest tier among peersAL avg 83%

Fines & penalties

Roughly the past three years

Enforcement summary

  • $0In fines
  • 0Fines
  • 0Payment denials
  • $14,625AL avg in fines
Above only 20% of peersFewer fines than 20% of rated homes in Alabama

Actions on record

No fines or payment denialsNothing on record in the current reporting window. Alabama facilities average 0.5 penalties.

Ownership

As filed with CMS

Structure

Ownership type
Non profit - Corporation
Chain
Acts Retirement-Life Communities26 facilities in the chain4.8★ chain average
Certification
Medicare and Medicaid
Location type
Urban
Ownership change
None in the last 12 months

People and entities on file

Direct owners (5%+)
  • Acts Retirement-Life Communities INC
Indirect owners (5%+)
  • Acts Retirement Services, INC
Operational or managerial control
  • Acts Management Services, INC.
  • Acts Retirement-Life Communities INC
  • Acts Retirement-Life Communities Management, LLC
  • Susan Ahern
  • Karen Christiansen
  • Glenn Fox
  • Gerald Grant
  • Kevin Varden
  • +1 more
Corporate directors
  • Susan Allmond
  • Kathryn Brod
  • Warren Callaway
  • Linda Chamberlain
  • Karen Christiansen
  • Harold Detweiler
  • John Esterhai
  • Elric Gerner
  • +9 more
Corporate officers
  • Susan Ahern
  • Susan Allmond
  • Karen Christiansen
  • Glenn Fox
  • Elric Gerner
  • Gerald Grant
  • Daniel Lawson
  • Marvin Mashner

Person Organization

Sources & notes

Public data, updated quarterly

Data sources

  • CMS Care Compare · Provider InformationStar ratings, staffing hours, turnover, penalties and flags · processed February 2026.
  • CMS Health CitationsEvery deficiency from the last three inspection cycles, with scope, severity and inspection cycle.
  • CMS Penalties and Ownership filesCivil money penalties, payment denials, and the owners and managers on file.

Notes

  • CMS Certification Number 015381 · 500 SPANISH FORT BLVD, SPANISH FORT, AL, 36527.
  • Percentiles compare this facility with every rated nursing home in Alabama and Baldwin County. Turnover and fines are inverted so a high percentile is always good.
  • This is an informational summary of public data, not medical, legal, or placement advice. Facilities cannot pay to change it; a facility that believes a record is wrong can dispute it with CMS.

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